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HSN.com -- Home Shopping Network Online Store

HSN.com -- Home Shopping Network Online Store
Overall service rating:  Store Rating: 4.5
Reviewed by 1030 customers
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Review Summary About the Author

Very POOR service. No support as promised.

Written: Mar 05 '05

Store Rating: 1.0
Full Review
Delivery speed: I received three (3) keyboards immediately and waited almost three (3) months to get authorization to return said keyboards. It also took several tries to get my computer. It was delivered one piece at a time. Also waited another 1&1/2 months to have my credit card credited for the return of the extra keyboards.
Order accuracy: Didn't exist. Made several calls to get the most simple things straight.
Customer service: SUCKS!No one seemed to care about getting my problem fixed. The support that I was supposed to get with my Gateway model 552GE has never been available. Regardless how I try, I just get the shuffle from one person to another, and never have been able to get support. I don't know any other place to try to get the service that Home Shopping Network had promised. If anyone has any suggestions, I would be glad to hear from you. I even sent a message to the head of Home Shopping Network and never got the courtesy of a reply.

Recommended:
No

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Epinions.com ID:
madroy1999
Reviews written: 1
Trusted by: 0 members

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