ATT/Cingular Overcharge on Overage Minutes
Written: Mar 05 '05
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Pros: sadly enough there has been added benefit for me from the merger.
Cons: poor customer service and worst network problems.
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| this_sux's Full Review: General Reviews of Cingular Wireless Customer Serv... |
I was an ATT customer and now find myself a Cingular customer. My problem is with customer service:
During the holidays I went over my plan minutes. There are two phones associated with the line. One line was charged 35 cents a minute and the other phone 45 cents a minute.
I called customer service to be credited for the second phone--only to be told that they always charge two rates for excess minutes on multiple phones on a singular line. I ask where on the contract does it state this--three reps no answer except that they always charge the additional phones 45 cents for additional minutes.
Finally I ask where I can write to get a better answer to my grievance and I was disconnected.
The sad part is that now I'm looking to change wireless carriers after three years with ATT and almost a full two years on my contract left.
Essentially because they have decided to focus only on sales not customer service, they have lost the $100 plus (multiplied by 20 months) a month of my basic plan and two subscribers for for the equivalent of less than $100.
Recommended:
No
Amount Paid (US$): 59.99
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Epinions.com ID:
this_sux
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Reviews written: 1
Trusted by: 0 members
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