It took 3 phone calls to find out they could not deliver the product.
Written: Mar 14 '05
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I won't use Instawares.com again. The product I purchased was not only out of stock, but it was discontinued. I doubt Instawares would ever have informed me of this fact if I had not been very diligent and patient in my efforts to check the status of my order. Although I received an order confirmation email and I received a registration email when I decided I would have to register in order to find anything out about my order status, I never received another email from them. I did not receive the tracking number I was promised both by the website and the lady I talked on the phone. It wasn’t until the third phone call that I found out I wasn’t going to be able to get any product at all. I just made a fourth phone call to find out why I haven’t seen a credit posted to my credit card and they told that would take 30 days. I don’t know if that’s normal, but it seems like an awfully long time to me. Their website is not very user friendly for finding information and in my case completely useless. Their phone system is even worse. I had to listen to very frequently repeated statements telling me I could leave a message if I didn’t want to wait and waited an average of 15 to 20 minutes on hold before I could talk to someone. I have used other online sites and this has been the worst.
Recommended:
No
What product did you purchase or try to purchase? Stowaway Organizer from Plano
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Epinions.com ID:
kurt3908
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Reviews written: 1
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