I've been a customer for years--but I'm canceling.
Written: Mar 18 '05
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I've been a customer for three years, and until recently, they were great. However, about two weeks ago they started delaying shipment of my replacement discs by several days. It has been five business days and counting that they have delayed shipment on my most recent replacement disc, even though I have more than 45 movies in my queue and most of them are listed as available now. In addition, I have only rented about 20 movies in the past three months, so there is no reason for them to punish me for renting too many movies.
I have e-mailed customer service several times in the hope I can find out what is going on, but instead of replying to my problem, they just paste their shipping policies into an e-mail. I would be more than willing to forgive the glitch in my account if the customer service reps would respond appropriately. However, their unwillingness to even understand the problem with my account means it isn't getting resolved, and I've had it. I faxed a letter to the CEO this morning and plan to cancel my Netflix account as soon as the movies I returned today are logged by them as returned.
Recommended:
No
What product did you purchase or try to purchase? DVDs
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About the Author
Location: Los Angeles, CA USA
Reviews written: 17
Trusted by: 0 members
About Me: Writer
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