Verio, Very Not!!
Written: Apr 14 '01
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Pros: Inexpensive
Cons: Not reliable, Horrid Customer Service
The Bottom Line: Avoid Verio if humanly possible!
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| djsplendid's Full Review: Verio Web Hosting |
My first encounter with Verio happened about a year ago. As a side job I do some web design. A friend of mine contracted me to do his site, so I said ok, got all of his information that was needed to get into his domain at Verio and set everything up.
Now I dont claim to be a master, or even professional but I do high quality work cheap. I labor over any site I am asked to do with as much time, detail energy and emotion as I can. So here I go. I sink about 70-80 hours into this site, streaming audio (if you don't know how, do expect Verio's tutorials to help any because they lack in the help department), dynamic html, java, custom graphics, the whole 9 yards.
I get everything uploaded and functioning properly (Web publishing is relatively easy and quick with Verio) The site stays perfect for a little over 2 months then the problems come. 404 error madness is what I like to call it. Pages wound up missing, graphics wouldnt show right, all of my menus (DHTML) were messed up and pages were taking an awful long time to load.
During all this mayhem, I fried my hard drive, had to get a new one installed. The day I got it installed I went to the page to re-download all of the graphics and pages so I would have them in case of emergency.....
EMERGENCYYYYYYYYYYYYYYYYYYYYYYYYYYYYY!!!!!
I go to the page and I see the stupid yellow and blue "Future Home Page of ShadowEntertainmentInc.com"
Future home??? Umm.. I spent upwards of 2 full work weeks Designing, tweaking and perfecting this site. What to do? I have no backup since my HD fried.
(See it yourself at http://www.shadowentertainmentinc.com)
I call Verio's very uneducated and unhelpful tech support line to see if maybe they had accidently misplaced something, or if there had been a problem with monies owed or domain registration, all monies paid in advance for 2 years and registration was fine. They then proceed to tell me that *I* deleted the site. Funny... I dont recall doing that. I check the log for IP addresses on who has accessed the site, which only should have been me (I was only person with the access to it other then Verio staff) No IP addresses other then mine showed up, and in fact had not been accessed (the account) in over 3 weeks. Here's where they REALLY killed my last nerve.
Verio tells me that in no way, are they responsible for the site disappearing, and in no way are they willing to go through the archive to re-post the site. Even after a lengthy explanation of what had happened, with proof that noone had accessed the site in over 3 weeks they were unwilling to help. However, if I came up with another $200.00 they would "look into it" I'm sorry was the 40 dollars a month pre-paid not enough for some service?
Good points about Verio
Not many to be honest, it works with Front Page, Dream Weaver and Allaire's Homesite just fine, uploading to them is relatively simple and accessing site info and stats is very easy too.
Bad points about Verio
Well, they won't accept responsibilty for anything, even with a hard copy of factual proof that noone but them could be to blame. Don't expect anyone there to be polite, and unless you're willing to fork out some extra cash, don't expect any technical help either. They do offer tutorials on how to do things, but they're horrible. 90% of the "how-to's should be how NOT to's, of all the help I tried to get from their tutorials, maybe 1 actually worked (with a little re-working myself)
To sum it all up, I wrote off 2 weeks of my life, just threw it away, no way wa I going to pay 200 bucks for something I didn't mess up. I wouldn't recommend Verio to anyone, even if they were giving away domains and space.
Recommended:
No
Monthly fees (US$): $39.95
Platform used: Windows NT
Hosted on Secure Server: Yes
Database used: MySQL
Main focus of Web site: Publishing/Content
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Epinions.com ID:
djsplendid
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 - Top 1000 |
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Member: Chris Patton
Location: Baton Rouge Louisiana
Reviews written: 156
Trusted by: 96 members
About Me:
i LiKe CHeeSe! =)Well not really, but I do web design and Flash.
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