Disgusting!
Written: Apr 26 '05
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Totally disgusted! I ordered a $700 item on Sunday paying $100 extra for next day air delivery. Part of their website claims that orders are filled within 24-48 hours. Another part states that if you order on a weekend, your order won't be shipped until Monday. In any event, I anticipated the order would be filled on Monday or Tuesday and I would receive the item on Wednesday, at the latest. This was confirmed on the email I did receive. On Monday I receive another email saying they have taken the money from my DEBIT CARD but won't ship until I call (for my security). I called within 10 minutes of the email being sent. They had one question on my telephone number not matching the debit card records (work vs home!). I cleared that up and was told the order would ship yesterday, if not first thing today. Today I waited for tracking info and never received any. I emailed them, still nothing. I checked my online order status, still no shipping as promised. I called them and was told they had sent me an email at 9:11am about my order and ANOTHER security question they had. I did not receive any such email and when asked about it, the person at Vanns stated they could not 'resend' one or verify if in fact one had been sent to me! They could have telephoned if they had ANY valid questioons, but they didn't. I told them that the order address AND the delivery address were EXACTLY the same. They said they would now ship the item on Wednesday. I told them to CANCEL the order and return the money to the debit card. I do NOT deal with idiots. I shall give my business to another online retailer. This would have been my first order, instead it is my last. Don't let them jerk you around as you wait for delivery/stall dates. They couldn't care less about losing an $800 sale.
I have to note that the item they CLAIM to be able to sell me is a new satellite receiver which is VERY hard to obtain as it is in limited supply. I do not believe they have any stock (very few places do!), yet they claim to have it for immediate delivery. After all the stall tactics and lies about security questions and emails, one wonders if they ever did have any to fill any orders.
Recommended:
No
What product did you purchase or try to purchase? Dish Network 942 Satellite Receiver
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Epinions.com ID:
panther2005
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Reviews written: 1
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