non-accountability for shipping problems, poor customer service
Written: May 06 '05
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I ordered a drum Monday morning at 7 am and it was scheduled to arrive by Friday. I made plans to participate in a drumming group based on the date the tracking system said the drum would arrive. All week I thought: My drum will be here Friday! Then on Thursday night the tracking system message changed and said the drum will not be here until next Tuesday. I called Musician's Friend who blamed FedEx. I called FedEx- and they said Musician's Friend was at fault. I ping ponged between the two companies customer service lines five or six times while they continued to blame each other for letting the shipment sit. Last night a customer service representative at Musician's Friend said to call this morning and my shipping costs would be refunded. I called this morning and the representative at customer service said they would not refund my shipping. I spoke with a supervisor, Andrew, who said that my shipping costs would not be refunded even if I refused the shipment when it came. His tone was definitely snotty. It is a form of hell when you have shipping problems to get either FedEx or Musician's Friend to take responsibility. I am going to shop locally because Musician's Friend clearly isn't my friend.
Recommended:
No
What product did you purchase or try to purchase? Remo Djembe
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Reviews written: 2
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