Ordered on 23 Mar 05, still no glasses 8 May 05!
Written: May 8, 2005
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| Full Review |
I ordered a pair of eyeglasses on 23 March 2005, received email confirmation shortly thereafter, and here we are, 8 May 2005 & still no glasses! Of course, my credit card was charged back in March. I was told in repeated phone calls to Zenni that my glasses were held up in customs. I called again last week and was told my glasses were on hold because my prescription looked funny. I guess they forgot the earlier story about customs. I asked them to cancel my order to which they agreed. I called back several days later to confirm the order was cancelled and the charge reversed on my credit card. It wasn't. They kept putting me on hold forever. Finally, after several back-to-back calls, they told me they would research my order and call me back! They never did. I am calling my credit card rep to reverse the charge. The cheap glasses were too good too be true. I ended up gladly paying $300 for real glasses at Sam's Wholesale Club. Avoid Zenni Optical unless you're feeling lucky. At the very least, check the www.BBB.com (Better Business Bureau) site for Zenni Optical before considering them (unsatisfactory rating).
Recommended:
No
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About the Author
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