General Reviews of Cingular Wireless Customer Service

General Reviews of Cingular Wireless Customer Service

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idwk
Epinions.com ID: idwk
Reviews written: 2
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Be Wary of Termination Fees

Written: Jun 01 '05 (Updated Jun 01 '05)
  • User Rating: Disappointing
  • Customer Service:
Pros:None
Cons:They rip you off on termination fees

I had an account with AT&T that I canceled July 2004. I canceled service July 17, 2004 and the end of my billing cycle was July 23, 2004.

As you know, Cingular bought over AT&T. In April 2005 -- 9 months after I canceled service with AT&T -- I received a bill from Cingular stating that I still owed $46.38 for "end of billing cycle" fee!!

This is outragious for 2 reasons:
1 -- My contract was with AT&T and it was settled and closed July 2004
2 -- I canceled my service BEFORE the end of my billing cycle date!

I've been on the phone with multiple agents and supervisors from Cingular -- the last one I talked you actually threatened to send this to a collection agency and screw up my credit report if I don't pay! This is freaking insane!!

I'm filing a complaint with Better Business Bureau...but save yourself the frustration and money and go with another wireless provider.

Recommended: No


Amount Paid (US$): N/A

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