Orbitz

Overall store rating: Reviewed by 246 customers
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Review Summary

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Poor customer service, insensitive and unwilling to help correct their own mistake.

Written: Jun 07 '05

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My husband and I had a horrible recent experience. We bought tickets from Orbitz in January for a trip to Italy in May. Our flight back from Boston to Seattle was cancelled and Orbitz rebooked us, however were told by Alitalia that we could not make the connecting flight. When we contacted Orbitz we were told we couldn't rebook even though the 4 other people that we were traveling with were able to rebook. We kept trying to convince Orbitz to rebook us - but they refused. We missed our connecting flight on 6-4-05, called Orbitz, were on hold for 20 minutes - and then were told that they couldn't do anything! We never even got an "I'm sorry"! To make matters even worse the Orbitz agent chastized my husband for being so upset at being stranded! Talk about insensitivity and poor customer service!

Recommended:
No

What product did you purchase or try to purchase? Airline Tickets

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pamilita

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