very disappointed with Cingular wireless service
Written: Jun 11 '05
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Pros: None.
Cons: Dishonest service personnel and horrible customer service provided by Cingular wireless
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| anish23's Full Review: General Reviews of Cingular Wireless Customer Serv... |
I signed up with Cingular wireless and every thing was working fine for a while. Later, I was not able to receive any service at my house. At this point, I canceled my service and switched to another provider after speaking with Cingular. It was prior to my one year contract completion however, Cingular agreed that there would be no issues.
A few weeks later I received my last monthly bill and it included a $175.00 early termination fee. I immediately contacted the billing department who told me that I would have to pay the early termination fee. I then asked for a manager and spoke to him for another 10 minutes, he finally agreed to waive the fee.
A few weeks later I received another bill with the same termination fee. I again contacted cingular who told me that they would send me a new bill with the fee removed, however, that was not true. This is still on-going and they are claiming that there are no notes recorded about my conversation with the manager. I would never purchase Cingular wireless and would like to warn everyone about their dishonest customer service personnel
Recommended:
No
Amount Paid (US$): 400.00
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Epinions.com ID:
anish23
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Reviews written: 1
Trusted by: 0 members
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