Locked me out of my own site!
Written: Jun 17 '05
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Pros: Tons of bandwidth
Cons: Support ranges from 'curt' to 'openly hostile'
The Bottom Line: Everything is fine until people actually start visiting your site.
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| dangerine's Full Review: Dreamhost |
My experience with Dreamhost was positive at first. Although their admin control panel was impossible to navigate, they offered way more bandwidth than anyone else for a good price. But then the outages started. It seems like they really, really oversold their server space - my site is a popular forum, with 24/7 traffic. They said it crashed the server, but the evidence is sketchy. They suspended my account, locking out my users, and told me to fix it. But didn't tell me what to fix.
When I updated the software I was using to something faster, I had to practically beg them to turn me back on just to test it! All was well, and they left me alone. A month later, they shut me down again WITHOUT WARNING and demanded I get a dedicated server for $100/month - 10 times what I was paying already. Meanwhile, they wouldn't let me access my own database and files to move them to a better host! It took legal threats from both me and my new hosting company (run by a friend) to get them to free my files.
Oh, and while my files were locked up and NO ONE was using my site, their stats said I was using 14% of the processing power of the server. WTF? So now I've got 2,000 angry users on my back, a mess of files to salvage, and it turns out Dreamhost was wrong about the whole overload thing. They were very unprofessional about it.
Their support system is terrible - amateurish and vague. Everything was running fine until they tried to "improve" it. Their subsequent "help" kept making things worse. They're a good deal if you have a quiet, HTML-only site with no traffic, but if you have anything with php or MySQL or such, stay away!
Recommended:
No
Monthly fees (US$): 9.95
Platform used: Linux
Hosted on Secure Server: No
Database used: MySQL
Main focus of Web site: Customer service and retention
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Epinions.com ID:
dangerine
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Reviews written: 1
Trusted by: 0 members
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