Orbitz lies about hotels - and don't care
Written: May 09 '07 (Updated May 09 '07)
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I made a reservation for a hotel room in New York through Orbitz. According to Orbitz, the room had 2 queen size beds. I needed this since there were two couples travelling. When I got to the hotel, the room had two twin size beds. The hotel insisted that this was what Orbitz had reserved for me. After going through the BBB, Orbitz admitted that they reserved a standard room for me, which is supposedly a king size bed or two twin beds. Orbitz is still listing the hotel with two queen size beds, even though that is not what you get. They didn't apologize to me or offer me any consolation for my severe incovenience. And they're still selling that hotel room as two queen size beds when it's only two twins.
I don't trust Orbitz any more.
Recommended:
No
What product did you purchase or try to purchase? Hotel reservation
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