Unpleasant Buying Adventure
Written: Sep 01 '05 (Updated Dec 16 '05)
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Orbitz, LLC (dba Orbitz.com and Orbitz) failed to deliver June 2005 flights it sold me in March 2005, failed to manage multiple airline-initiated changes in my travel itinerary (after promising repeatedly to do so), failed to collect schedule-change fees from two airlines for major changes in schedule (involving substantial time, inconvenience, a $130 2.5-hour taxi ride, and take-offs and landings in multiple places not part of the itinerary for which I paid Orbitz), failing to re-ticket (and sending me twice at my own expense to an airline office not convenient to my home or work for re-ticketing). If I wanted to make multiple visits to an airline office, I wouldn't have used an on-line travel agent. For flights, Orbitz's travel agent services and customer service were throughly substandard. The hotel bookings that were part of the same trip were as-agreed and without adverse incident. Regarding air travel, Orbitz has been very poor to deal with and completely unwilling to resolve the consequences to me of Orbitz's actions. I have been seeking corrective action for over six months. I certainly ended up spending more money at the back end than I thought I was saving at the front end.
Recommended:
No
What product did you purchase or try to purchase? Airline Flights
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Epinions.com ID:
lombardoca
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Reviews written: 1
Trusted by: 0 members
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