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General Reviews of Cingular Wireless Customer Service

General Reviews of Cingular Wireless Customer Service
Overall Rating: Product Rating: 1.5

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AVOID CINGULAR AT ALL COSTS

Written: Sep 02 '05

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: NONE

Cons: Don't get me started...
hessiot's Full Review: General Reviews of Cingular Wireless Customer Serv...
A brief recap of my last three months:

Been on the phone with them for 15+ hours (mostly on hold)
Received harassing phone calls at both work and home
Gotten misleading letters in the mail regarding my account

WHY?
Three months ago they overcharged me $740 on my bill (yes, I said $740.00) and have not yet fixed it after 3 months, even though they admit to the mistake. They say, "crediting accounts often takes some time." Three months, really? Why? They sure as hell can charge you in 10 seconds! My phone is turned off now because the credit that hasn't been posted is showing as an overdue balance.

And I'm not the only one - every person I talk to has problems with them. Maybe that's why they have THE WORST customer service rating in the industry.

Recommended:
No

Amount Paid (US$): incalculable
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Epinions.com ID:
hessiot
Reviews written: 6
Trusted by: 0 members

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