Customer service SUCKS
Written: Sep 23 '05
|
Product Rating:
|
|
|
Pros: None
Cons: Complete lack of customer service. Dishonest too, as no phone has been received by me.
|
|
|
| jamnbrady's Full Review: General Reviews of Cingular Wireless Customer Serv... |
There is just no other way to put it. When my phone broke (due to a faulty hinge) they promised I would receive a new one within "10 - 15" days - they wouldn't even overnight ship one to me, the way AT&T would do before they got bought out. Well, guess what? It has been OVER A MONTH and still no phone. I have called several times in the last 2 weeks and have gotten very incompetent reps - two of them were impossible to understand, they spoke English so poorly. And, yes, they kept running through "the script" even though I kept requesting that we just cut to the chase. One of them told me the phone had been shipped and when I requested the tracking number, I had him repeat it twice. Then I read it back to him to confirm it. Naturally, when I checked with UPS there was no such tracking number. I called Cingular back - twice - and got disconnected - twice. We will probably break our contract to get away from this outfit - their service is incredibly poor.
Recommended:
No
Amount Paid (US$): 100/month
|
|
|
|
Epinions.com ID:
jamnbrady
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.