Buyer Beware!!!
Written: Oct 06 '05
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I purchased a Panasonic PV-GS35 Digital camcorder on the 29th of September. The salesman (Mike) pushed an upgraded kit to go with the camera and he said it was a "best buy" with a lot of needed options for the camera. I was told that the "kit" I ordered had many things in it, such as a $99 tripod, which turned out to be sold on their site for $49, an extra 5 hour battery, which turned out to be a 3 hour battery and when I called to question them, they told me the 5 hours was "stand by time". I couldn't find any camcorder batteries rated in stand by time, they are all rated in record time, even by the manufacturer. I felt like I was being hooked by a bait and switch game to purchase the upgraded kit, and when I complained to the sales manager, Steve, He included the 5 hour battery, but that was when the troubles started. I was told it would be shipped out that day in time for the last day of the $50 rebate. After checking my bank account and not seeing the debit, I called back to the sales dept. and was told that they would ship it on Monday and a free upgrade to overnight shipping. Here it is Thursday and still no camera, and no way to contact them (due to their holiday). I checked my order number on their website and it says it doesn’t exist in their records. Buyer beware with this company.
Recommended:
No
What product did you purchase or try to purchase? Panasonic PV-GS35 Digital camcorder with "Deluxe Kit"
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