Free Nights, Weekends, and Bad Service
Written: Apr 29 '01
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Pros: Free Nights and Weekends.
Cons: Incredibly bad service, schiesty sales reps.
The Bottom Line: Avoid like the Plague, due to very bad service.
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| MK2K's Full Review: Cingular Mobile Phone Service in Cleveland |
As a recent column on the now-defunct Themestream will tell you, I am Laptop Boy. I have successfully made myself a mobile computer commuter, working an average of eight hours a day from various locations strewn across campus, designing webpages on the fly, and generally working my tail off without ever going home. Thus it was an easy decision to decide to make myself fully mobile, to shuck the office completely and get a cell phone. And so, when some providers offered plans from Cingular Wireless at the Kent State Student center, I said “what the hey,” and signed up for a plan, knowing I had a half-hour of use to check the phone out.
Problems began immediately.
The phone didn’t work where I normally call from… period. Everywhere within 2000 feet of where I call my phone told me it was Roaming. The Cell Phone people told me to ignore it, that it would be billed as a normal call regardless… and so I did. And then the full blown nightmare began. Around my area, that being Kent State University, reception was terrible, the quality was horrid, and, regardless of calling a cell-to-cell or a cell-to-payphone, you had about no chance of my voice coming out better than a teacher on Peanuts.
Thinking perhaps it was the phone (see my adjoining review of the Erricson R320sc), I went to the dealer’s table and said I wanted to switch, prepared to pay cash to check the new phone out. Since I expressed my intent… to switch in order to see if I would keep the phone at all, she handed me her model of the same phone on the same service. Walking up and down the stairway, the signal cut off completely… twice.
So with no compunction I returned the phone and told them to cancel the service… but my problems seemed to only be beginning.
Three days ago I received a Bill for the phone, and, curious about this, called up Cingular to make sure my phone had been cancelled. Cingular responded that it was still an active phone, and gave me the number of the reseller. Upon calling the reseller I received another number… that of the ACTUAL reseller (the number they gave was the pagers arm of the reseller, a place so dinky they lack voicemail or an answering machine), who said they will call me back Monday to get everything sorted out.
If they don’t call on Monday, I will make a call… to a lawyer.
Please, if you live in the Kent area, avoid Cingular wireless for your life.
Recommended:
No
Amount Paid (US$): 34.99
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Epinions.com ID:
MK2K
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Member: James Brundage
Location: Kent, Ohio
Reviews written: 400
Trusted by: 151 members
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