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Orbitz

Orbitz
Overall store rating:  Store Rating: 2.5
Reviewed by 246 customers
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Review Summary About the Author

Reservation system mangles names: Can't handle suffix

Written: Oct 10 '05

Store Rating: 1.0

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Full Review
Orbitz can't/won't give me a ticket that matches the name I input when purchasing the ticket. One can't get on an airplane today without a government issued photo ID that EXACTLY matches the name on the ticket. I have a Roman Numeral III suffix on my name, which is on my Passport and Drivers License.

The web site took the suffix and displayed it correctly up until I purchase the ticket. When I got the email confirming the ticket purchase the suffix had disappeared. I complained to Orbitz. The responded by notifying the airline of the discrepancy. That's not good enough. Suppose on the day I fly security is as tight as it can be. Think they'll let me on the plane?

This ticket was for a domestic flight. The airline told me there was no way I'd be let on an international flight with the name mismatch.


Recommended:
No

What product did you purchase or try to purchase? Airline ticket
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Epinions.com ID:
dancebert
Reviews written: 4
Trusted by: 0 members

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