The Better Business Bureau Report on Intelliflix inside.
Written: Oct 28 '05 (Updated Mar 21 '06)
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Doesn't the below Better Business Bureau report explain it all about Intelliflix?
http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000023003768&ComName=Intelliflix Inc.
I receive movies from all over the country. I live in Florida, yet have not received a moved from the corporate headquarters in several months located in West Palm Beach. I'm sure this is on purpose. I get extremely scatched up movies. You have to keep about a 100 movies on your queue to keep them rolling in the mail. Am I completely disatisfied with them? No. What do you expect for $8.25 a month people? You have to be the right fit for them. I do not have cable and also have Netflix. I don't depend on them. That is the key.
Don't join Intelliflix if you want NEW releases. Forget about it! You'll be waiting until Rapture comes. I figured out the main reason why. They have a program where you can rent releases for $4.00. I believe they are holding the new releases for those customers. Because if they don't have it in stock, then they don't get the sale. They already have your hundred bucks.
Do they claim movies that you sent back are lost? Hell yes. I have already had three like this. I wrote the customer support and told them about my problem and not to give me that crap that the US post office loses mail. I receive all my bills every month, don't you? I told them that it was statistically impossible for this to happen unless it was their fault. I have great credit so the problem can only be one source, Intelliflix. However, Intelliflix wrote back and told me that they were not accusing me of anything and they freed up my Queue. I was happy with that response (until a get a $25 charge on my credit card 5 months from now I am assuming).
It is sort of ghetto that they use postage stamps instead of automated marks. It gives you the impression that they are unorganized. Also you get the impression that their customer support crew has an education of only the 7th grade. It is sort of cute. I get 70 percent of my movies from Florida, which was my hope when joining. However, I do get movies from Texas, New England, etc. I have about 12 Girls Gone Wild titles in my queue (yes I am a pervert) behind the new releases (that I never get). I couldn't believe it when I noticed that one was on the way a couple weeks back. I told my brother and everything. We were so excited. Unfortunately, when I received it it was broken in two. However, I did receive another title from them the same day unscratched. I sent it back with a note on it. Hmmm!!! Are you all thinking what I am thinking? I think they knew they were sending a crack disc from their inventory but only did it to burn off time and to have something to send. It was even the wrong GGW title. I'd almost bet my membership that I'll receive the same damn broken disc again from another GGW choice on my queue later. G-H-E-T-T-O!
On the good side, I do receive movies that I have not seen that I have enjoyed. You have to dig deep though people. I'll chose unknown movies to me that people recommend on the net. I'll put dozens of them in, and I'll get number 43 on my queue. It is ok, because I knew what I was getting into and I take it at face value. They also have a ON THE WAY BACK option. You mark a movie as on the way back and they will send you another before receiving the last one. I take advantage of this. I'll even mark it ON THE WAY BACK before I do mail it sometimes. I'll mark the one going cross country as ON THE WAY back for efficency. You can only do one!
You have to chose your battles with these people. So don't expect too much. However, you can get your money's worth if you play it right and match it up with a Netflix or Blockbuster. If you have cable and want a good stream of new movies, don't go to Intelliflix. Go to Netflix
Recommended:
Yes
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Epinions.com ID:
amadeus74
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Reviews written: 1
Trusted by: 0 members
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