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General Reviews of Cingular Wireless Customer Service

General Reviews of Cingular Wireless Customer Service
Overall Rating: Product Rating: 1.5

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Cingular worst Customer Service out of all carriers

Written: Dec 05 '05

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: Decent coverage around Bay Area

Cons: Customer Service Hold time Customer Support open hours Consistent rate plan changes and inflexibility

dchiang's Full Review: General Reviews of Cingular Wireless Customer Serv...
Cingular has the worst customer service compared to Sprint and Verizon due to their customer support staff. In order to have any action taken on your account, callers must talk to the managers after discussing with the CSR for over an hour after going through the boilerplate questions.

This particular user is leaving Cingular for T mobile as I have had enough with their inconsistent service, their change in rate plan prices which makes their customers consistently pay more and lock them in for longer terms, and their terrible customer support.

If they are the best service, as a fact, they do not to keep their customers hostage.

Recommended:
No

Amount Paid (US$): 79.99
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Epinions.com ID:
dchiang
Reviews written: 2
Trusted by: 0 members

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