Sirius has SOME customer service
Written: Dec 13 '05 (Updated Jan 04 '06)
| Ease of Ordering: |
 |
|
| Customer Service: |
|
|
| Selection: |
 |
|
| On-Time Delivery: |
 |
|
|
| Full Review |
I attempted to enter an order online, and received an error and was told to re-enter my order. When I did, I was sent two order confirmations. This was obviously a mistake on the part of Sirius, and I am attempting to get the second order cancelled.
I first called the e-commerce 800-number, but received no answer after 45 minutes of being on hold. I then called "customer service", but they did not know what to do and suggested sending the second one back, at my time and expense, with no information about how my account would be credited. I then called e-commerce back and left the phone on hold for over 4 hours, but never was able to get through. I sent e-mails and received an automated response, but never a reply from "customer service". I also called "customer service" back again and got no useful information again, but was given a number to leave a voice-mail for the e-commerce support. I did that, and got a call back from a plumbing supply house. (1-800-842-7142) Once again, customer service wasting my time and giving out bogus information.
This morning, I resumed attempting to get through to e-commerce. Option #2 and option #4 never answer. Option #1 will get you through to a human, but they just transfer you back to the black hole where no one picks up. I contacted "customer service" to explain all the problems that I was having. They were able to look up and see the order, but not cancel it. They too told me that I would have to return the unwanted product, at my own time and expense PLUS get an RGI number from e-commerce support! Even thought I explained how there is no one answering phones over there, they insisted I had to call them to get a number!!!!
UPDATE: I received a call at home from a customer service Rep at Sirius. He apologized for the poor customer service, and explained that it was because of the huge flood of Christmas orders. I think that's a poor excuse, but how often do you get a call at home eh? He explained that he could not cancell the order for the two units, but that I should keep them both, compliments of Sirius. Huh? Really? Gee...thanks.
It makes sense really, keep the $60 worth of free gear so you pay $13 a month to use them. But I'm not complaining, this was a good way to treat a angry customer and they made me happy. My hat is off to Sirius on this one.
Recommended:
Yes
What product did you purchase or try to purchase? Sirius Radio
|
|
|
|
Epinions.com ID:
pinchvalve
|
|
Reviews written: 13
Trusted by: 1 member
|
|
|
View Information
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.