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Red Envelope

Red Envelope
Overall service rating:  Store Rating: 4.5
Reviewed by 981 customers
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Review Summary About the Author

Ability to fill the order was sorely lacking.

Written: Dec 22 '05

Store Rating: 2.0

Ease of Ordering:  
Customer Service:  
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Full Review
I ordered 5 votive candles at the end of November, only to be told they would be back-ordered until Dec. 16. When that date arrived, a live chat confirmed the package would arrive soon. I then received an email telling me it was still back-ordered. Well, today (Dec. 21) I received the package only to find it had 2 votives, not 5! A phone call resulted in a long time on hold, then a representative telling me she'll overnight 3 more. No apologies, no explanations. I'm happy with the product, but very unhappy with how this went.

Recommended:
No

What product did you purchase or try to purchase? 5 Circle of Friends Votive Candles
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Epinions.com ID:
sneetch222
Reviews written: 1
Trusted by: 0 members

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