Deceitful
Written: Dec 28 '05
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Red Envelope offered an unreliable Christmas promotion. In association with Red Envelope, in an attempt to show it's appreciation of their customers Comcast cable offered free shipping on Red Envelope products, guaranteed to arrive by Christmas. I placed an order on Monday December 25th destined for Maryland, well before the deadline, and on the 24th my order still had not been shipped. When I contacted customer service for Red Envelope, they informed me that my order would not have make the destination by Christmas. I live in California. If I had not contacted Red Envelope, I would not have been informed of their mistake. The only consolation they offered me, was a refund, or shipping to commence on the 27th. I feel they lured customers in with free shipping and a promise they could not fulfill, in order to boost their sales. There were several other reliable companies offering shipping by Christmas, that I could have used, and I could have purchased something and shipped it Fedex or UPS Next Day Air myself.
Recommended:
No
What product did you purchase or try to purchase? Weekend Wine tote
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Epinions.com ID:
dante9481
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Reviews written: 1
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