I received two gifts from a relative for Christmas 2005. The value was about $110.000 total. The thought was wonderful, but the gifts were not perfect for me, so just like many others, I sought to return the items. I was willing to accept a store credit and buy something else from Harbor Freight. They told me that they could not give me a merchandise credit; rather they wanted the person who bought the items to call and arrange for the return and then they MIGHT send HIM the refund. Well, I did not do this because I would never insult my relative by telling him I wanted to exchange his gift. I could never change the smile on his face when he gave me the gift to a frown. I explained to Harbor Freight Customer Service that most retailers and on line sellers would allow such exchanges. They did not care. So that's it for Harbor Freight. I will never shop there and I am telling all my friends and relatives not to shop there either.
What product did you purchase or try to purchase? Welder and Hand Tools