What a lousy online shopping experience
Written: Dec 30, 2005
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I had successfully ordered a few items from AMS in the past, but after my last experience I am done with them for good.
Placed order on 11/19 -- a $599.97 guitar, billed in three increments of $199.99.
On 11/23, received someone else's order -- they put my shipping label on the wrong box. Called; they said they'd ship a replacement & send me a call tag to return the incorrect shipment. So I packed up the wrong order and hauled the 30lb oversized box to UPS myself, because they wouldn't pay for UPS pickup. Sucks, but OK.
Meanwhile, my replacement order shipped by ground from Nevada. I'm in Ohio. It took three phone calls to get the new track #, and the shipment didn't arrive until 12/5 -- more than two full weeks from order date.
When I got the order, the product was crap (not AMS' fault). Called and got another RMA, and shipped back via fedex on 12/6. They received it on 12/8, signed for by Adrian at 9:20 AM.
They told me 1-2 business days to process the credit. By 12/23, not only had they not credited my card, they billed another $199.99 to it.
I finally got the credit today -- 12/30. And that's after eight calls to customer service, and finally disputing the charge with my credit card company.
This has been the most hassle that I have ever had with any online order, including ebay purchases. The people at AMS have been polite and a few even tried to help, but the results have been poor to say the least.
I'm not angry at AMS, but I'm deeply unimpressed. Since there are other online music equipment vendors that are more organized and do a better job of fulfillment for the same price, there's no reason to put up with this kind of sloppiness.
Recommended:
No
What product did you purchase or try to purchase? Brian Moore iGuitar 81.13
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