SPRINT IS AWEFUL!!!!
Written: Jan 05 '06
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Pros: DO NOT SEE MUCH OF PRO ANYMORE!
Cons: WORST CUSTOMER SERVICE IVE EVER ENCONTERED!!!!
The Bottom Line: YOU WILL NEVER SPEAK TO ANYONE WHO KNOWS WHAT THEY ARE TALKING ABOUT! IN THE STORES OR ON THE TOLL FREE NUMBER!!
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| bucsgirl0128's Full Review: General Reviews of Sprint Customer Service |
ONCE AGAIN!!!! FOR THE 5TH TIME..... MY NAME IS KIMBERLY . ALSO, PLEASE UPDATE THAT ADDRESS BECAUSE I HAVE YET TO RECIEVE ONE PIECE OF MAIL AT THIS ADDRESS. I HAVE MOVED FROM FLORIDA IN OCTOBER 2005. I NOW LIVE IN NEW JERSEY.
I AM SO DISGUSTED WITH YOUR CUSTOMER SERVICE. I CONTINUALLY TALK TO PEOPLE THAT HAVE NO IDEA WHAT THEY ARE TALKING ABOUT. EVERY SINGLE TIME I CALL CUSTOMER SOLUTIONS (IF I GET THROUGH WITH MY NO SERVICE TELEPHONE.) I EITHER GET HUNG UP ON BEFORE I SPEAK TO SOMEONE OR I TALK TO SOMEONE WHO GIVES ME LIES OR HAS NO IDEA (AND I MEAN CLUELESS) WHAT I AM TALKING ABOUT. FOR EXAMPLE: NO ONE INCLUDING YOU STORE EMPLOYEES HAVE ANY IDEA WHAT A NETWORK CARD IS????? HOW YOU YOU SELL SOMETHING YOUR EMPLOYEES DONT EVEN KNOW WHAT IT IS. THEY INSIST I AM SPEAKING OF PCS ONLINE. ARE YOUR EMPLOYEES REALLY THIS DUMB?
IT IS REALLY FUSTRATING FOR ME CONSIDERING AT ONE POINT MY PHONE BILL RAN ABOUT 250-500 DOALLARS A MONTH!!! AND MY SERIVCE WAS NEVER DISCONNECTED FOR MORE THAN AN HOUR!!! ALL THIS MONEY I AM SPENDING AND CONTINUE TO SPEND ON SOMETHING I CAN'T EVEN USE??? I AM NOT DUMB. I REFUSE TO PAY FOR SOMETHING I CAN NOT USE. I DEMAND THIS PROBLEM (HAVING NO SERVICE) BE FIXED! WHY SHOULD I PAY FOR SOMETHING I CAN NOT USE. I AM TIRED OF STANDING IN THE RAIN OUTSIDE TO GET SERVICE OR HAVING TO DRIVE TO A PARKING LOT BY MY HOUSE TO MAKE A PHONE CALL!!! THIS IS BULL . NOT TO MENTION I NEVER GET INCOMING CALLS!!! COMPARE MY BILLS... YOU WILL SEE I NEVER USE MY PHONE!!!
PLEASE LOOK IN MY NOTES!! I I HAVE CALLED A DOZEN TIMES REGARDING THIS MATTER. I HAVE BEEN TO 3 DIFFRENT "SPRINT PCS STORES" IN THIS AREA. NONE OF WHICH COULD HELP ALL THEY KNOW ABOUT WAS "NEXTEL" WHAT ABOUT SPRINT? I EXPLAIN THE SAME STORY EVERYTIME AND THEN ARGUE CAUSE THEY HAVE NO IDEA WHAT GOING ON. ANOTHER EXAMPLE: THE 2ND LINE FOR MY NETWORK CARD! RETURNING MY SECURITY DEPOSIT. I ARGUEED WITH 3 OF YOUR REPS WONDERING WHEN I GET IT BACK. THEY ALL TOLD ME I GOT IT BACK ALREADY. COME TO FIND OUT THE DEPOSIT THEY WERE TALKING ABOUT WAS FROM MY 457-**** # AND I GOT THAT BACK BEFORE I PURCHASED THE NETWORK....COME ON! ARE YOU SERIOUS???? OH BY THE WAY, I HAVE REQUESTED A RETURN KIT 3 SEPERATE TIMES WITH THE SORRY SOLUTIONS DEPARTMENT) AND HAVE YET TO RECIEVE IT. SO I HAVE ANOTHER 100.00 HELD UP ON THIS NETWORK CARD THAT CAN NOT BE BROUGHT BACK TO THE STORE AND IS USELESS TO ME!!!
UNREAL
I AM DISGUSTED WITH SPRINT.
THIS EMAIL WAS SENT TO 12 DIFFERENT SPRINT EXCUTIVES.
2 DAYS AND STILL NO ANSWER!!!!!!
Recommended:
No
Amount Paid (US$): TOO MUCH
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Epinions.com ID:
bucsgirl0128
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Reviews written: 1
Trusted by: 0 members
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