Avoid this company.
Written: Jan 25 '06 (Updated May 06 '08)
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Pros: None.
Cons: Incompetent criminals that use low estimates to lure you into booking with them.
The Bottom Line: Avoid this Canadian moving company. They are a dishonest group of franchises that are incompetent at best and criminal at worst.
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| mulebreath's Full Review: Two Small Men With Big Hearts Moving Company |
May 06, 2008 Update:
jonnyfast is a Too Small Man - The comment to me from 'jonnyfast' just proves that the crooks running Too Small Men are not only liars, but vindictive goof-balls that go out of their way to cause people grief. Why would jonnyfast write a glowing review of Too Small Men, and then turn around and start name-calling?
Also, if you read jonnyfast's review, you can see the inconsistencies and low criminal intelligence at work:
1. 6000 Sq ft. home in BC ($2 million) being moved by someone trying to save money with Too Small Men? - nobody with that amount of wealth invested in their home would use Too Small Men (non-bonded, and no BBB affiliation).
2. Millionaire not knowing where they are going to stay in Toronto - Why are they moving to Toronto again?
3. Millionaire actually taking advice from their Neanderthal mover on where to stay - The Neanderthal mover must know a few comfy halfway houses.
4. "insinuative" - is that crook-speak for "initiative"?
Congrats, jonnyfast. You almost made it to the 2nd grade. Perhaps a few more years picking up soap in prison will help you hone your demented logic.
Don't take only my word for it. Too Small Men have numerous complaints in every province that go nowhere and their record speaks for itself.
Original Review:
The Two Small Men With Big Hearts Moving company is a Canada wide franchise operation that employs the classic bait and switch scheme. They will attract you with a low cost estimate to move your household, but the problems begin immediately after the contract is signed.
I booked Two Small Men three weeks prior to my cross-country move and I was given every assurance that the move would go smoothly. I chose to box everything myself, and the items that were too large to box would be wrapped in blankets and taped by the movers on the day of the move. They said that all items would be inventoried with numeric stickers and picked up on the agreed date. I made the mistake of giving them my credit card info which they recorded on their Moving Estimate form.
Problems began on the day of the move. The agreed time was 09:00 - they did not arrive. I called at 10:00 to follow-up - they said that they were unavoidably delayed in traffic, they would arrive within the hour. At 11:30 they still did not arrive. I called the Sales Agent again - he said that they needed to make a quick drop-off and they would arrive shortly.
At 13:00 there was still no sign of the movers. I called the sales agent again. This time he did not answer my call and I left a message. After several more attempts, I tried calling from my cell-phone where the caller-id is blocked. Miraculously he answered right away. He said that the truck was "too big to turn down my street." I was growing frustrated with the endless excuses and expressed it to the agent. I demanded a firm arrival time and he said that they would be there at 17:00.
The movers did not arrive at 17:00. I called again and threatened to cancel the move. This was my last option as I did not have the time to book a new mover within 4 days. The agent assured me that the movers were on their way. The movers arrived at 19:00. This is where things really go bad.
The movers arrived in an unmarked truck and they looked like they were recruited off the street. I asked them where their equipment was - I expected movers dollies, blankets, tape, inventory stickers, etc. They said they did not have anything. I looked down to see what they did bring and I see that they borrowed my doorman's box cart. This was getting absurd.
I asked the movers for their boss's number and I phoned him to discuss the problems. He assured me that my items would be picked up, wrapped and tagged at the warehouse. I asked him how would I know what they picked up without tag numbers and inventory sheets? He said that I could trust them. I decided to avoid any further trouble with these crooks and sent the movers away. Their boss neglected to tell them himself that I terminated the move.
The next day the "Manager" called me at work and promised that he would do everything possible to ensure that my move would go smoothly and that he would personally make sure that the work was performed to my standards. He sounded desperate and then angry. My response was that my trust in Two Small Men was damaged beyond repair and that I would be seeking a different moving company. (I ended up booking with Atlas Van Lines and they were great!).
Following the move I received my Credit Card statement with the full charges from Two Small Men on the bill. The move was billed to my account before the scheduled move date. I called Two Small Men and asked that they reverse the charges because they did not perform the move. They said they would take care of it. Since I have already been once around the block with them, I contacted and wrote to my Credit Card company that I was disputing the charges from Two Small Men. The Credit Card company immediately reversed the charges on the condition that I submit a full account of what happened and proof that the contracted service was not performed.
Two Small Men must have put up a fight to hold onto the money. It required six months of letter writing between the Credit Card company's dispute resolution group and myself before my liability for the charges was finally removed. The thing that resolved it in my favor was that the contract on which they based the Credit Card charge said, "All payments are COD." Since they did not pickup or deliver anything they did not have a leg to stand on.
Avoid this company if you value your peace of mind. Moving is stressful at the best of times. I later found out that the moving personnel are not bonded. They will lie to you and anyone else to get the contract. After that, you are entirely at their mercy, and you will be lucky to prove anything.
If you do decide to use them, avoid giving them any form of payment information before all your items are delivered in good condition. Terminate them if they arrive unequipped. If they try to revise their estimate and add additional charges before unloading, call the police.
Recommended:
No
Punctuality: Showed up late
Lost Goods: N/A
Amount Paid (US$): 2,050
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Epinions.com ID:
mulebreath
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Location: Canada
Reviews written: 3
Trusted by: 1 member
About Me:
Gen-X quitter with no hope of early retirement.
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