In the future I'll shop somewhere else!!
Written: Feb 02 '06 (Updated Mar 10 '06)
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I ordered a guitar, guitar strings and a tuner on 1/16. The order arrived in two packages on 1/24 and 1/25. The order was complete except for the case that was supposed to be included with the guitar. Calls to their customer service line go unanswered longer than I have time to stay on hold. They also are extremely slow responding to e-mail. At the time I placed my order the product information/specifications page stated twice that a "deluxe hardshell case" WAS INCLUDED (I saved a copy of the page that I have referred back to). The fact that a case was included was part of the reason I placed the order in the first place. After an e-mail request to please provide the case that was to be included with the guitar (I can not get through on their customer service line), they edited the product information/specifications and deleted the references to the included case; and are now telling me the guitar does not come with a case and they will not provide one. Presently I am waiting for another e-mail response, so it's possible that there may still be a resolution to this frustrating experience. If so, I'll provide an update. The unfortunate aspect of this is that the guitar and case were to be a birthday present for my daughter. Her birthday is in a couple of days, so we will end up buying her something else and the gift of a guitar will unfortunately have to wait for another occasion. In the future I intend to take my business elsewhere and will recommend the same to my friends (and my kids’ friends & their parents).
3/10/06 Update: Music123 did finally agree to provide the guitar case but it was out of stock until recently. It finally arrived 2 days ago; almost 2 months after I placed the original order. The guitar and case are both very nice, however I would not have placed the order in the first place if I had known that obtaining the case would be such a hassle and time delay.
Recommended:
No
What product did you purchase or try to purchase? Guitar w/hardshell case, Guitar strings, tuner
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Epinions.com ID:
je87048
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Reviews written: 1
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