NOVA sucks
Written: Feb 02 '06
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Product Rating:
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Pros: None
Cons: -Higher discount fees than competitor
-Horrible customer service
The Bottom Line: Avoid this merchant at all cost. Look for other reputable merchant processor.
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| r7p75's Full Review: NOVA Information Systems, Inc. |
I was NOVA's customer for good two years. Today was my last day as their customer, which I'm so glad for.
Anyway, my bank (who gave me commercial loan) forced NOVA down my throat for two years. I signed up with another merchant after two years & called NOVA to cancel my account:
11/25/2005 They faxed me an application to close the account. I duly filled out the application & faxed it back within an hour.
And I thought all is well.
Somewhere after Christmas: I receive their statement in mail, with minimum fee $35. I said WTF, I closed the account months ago.
1/9/2006: So I called them again. Their excuse: they don't have my application. Asked me to fax that stupid thing again !!! I faxed that application 5 times to given fax number. I later called them to confirm that they received my fax and they'll be closing my application. They made that entry into my account.
1/22/2006: I call them to see if my account is closed. And to my surprise they didn't. So I'm now screaming on phone. The lady on phone says she'll forward it to "Closing Dept" (like it exists!!). She said somebody from that dept will contact me. She takes my phone number & email.
2/2/2006: I called them today. The rep says I have to fill out the form. I said f**k, look at the log. He realize that they already received my application. So, he transfer me to his supervisor. I give her hell over phone. She asks me to fax that stupid application again. I fax it to her fax number 5 times. I call NOVA 3 hours later, and .... my account is closed!!!!
Needless to say, don't ever deal with stupid NOVA again!
Recommended:
No
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Epinions.com ID:
r7p75
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Reviews written: 1
Trusted by: 1 member
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