Unacceptable customer service
Written: Dec 03 '06
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I purchased an acoustic guitar and after viewing the site, I called and talked with a rep. Transaction seemed to process smoothly, however I was told I'd receive a confirmation email. Nothing! Called, they stated I'd receive an email when it shipped. Nothing!! I ended up tracking it by contacting FedEx. Well packed and arrived in one piece...great guitar.
I question whether they honor their guarantees. The day after I ordered the guitar, I received an email saying "Valentine's Sweetheart Deal" Purchase and save 'X' amount depending on your purchase. WWBW states that they have a 45 day price guarantee, but I've sent 3 emails, spoke with Customer Service, who said I need to talk with Sales, then attempted on 3 occassions to call sales directly. I can not find ANYONE at this company that will tell me whether or not they will honor the price guarantee. So far, nothing in any shape of a response from WWBW or Bobby S. the sales rep. It's been nearly a month and I'm done with Music 123 and WWBW, solely from a customer service perspective.
Recommended:
No
What product did you purchase or try to purchase? Acoustic Guitar
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Epinions.com ID:
gman_49424
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Reviews written: 3
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