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GolfSmith

GolfSmith
Overall service rating:  Store Rating: 1.5
Reviewed by 29 customers
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Review Summary About the Author

2 vacation hrs in store chasing employees, frustrating internet communication, Bad service!

Written: Apr 17 '06

Store Rating: 2.0

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Full Review
While on vacation I walked into the Parkmeadows store in Denver to find a bag and putter. Service help was spotty with 1 in 3 knowing or willing to help. I had to order a bag on their instore online computer myself and prepaid for birthday present. Deliver was supposed to be 7-10 days. 2 weeks later back from vacation still NO BAG?! 3 emails and 4 calls to customer service and finally a conversation to re-order the bag and re-start transaction. Delivery is promised in 3-4 days. Actual delivery is 7 days later. I called Michael Mason( management) to report this SNAFU, my disappointment and get a personal apology then he offers to send a dozen golfballs. Guess what I get, LIP SERVICE, a very late delivery and no golf balls. This is dismal service, disappointingly late product delivery, poor followup and cheap talk from customer management.

Recommended:
No

What product did you purchase or try to purchase? Zevo Golf Bag
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Epinions.com ID:
racine1otter
Reviews written: 2
Trusted by: 0 members

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