AT&T Mobile Phone Service in Washington/Baltimore

AT&T Mobile Phone Service in Washington/Baltimore

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karentonyjake
Epinions.com ID: karentonyjake
Location: Alexandria, Virginia
Reviews written: 23
Trusted by: 5 members

AT&T Wireless: A Solid Carrier w/Improving Capacity

Written: May 17 '01 (Updated Jun 29 '01)
  • User Rating: Excellent
  • Local Coverage:
  • Plan Flexibility:
  • Customer Service:
Pros:Customer Service, Choice of Plans, Coverage, and Clarity
Cons:Capacity Issues (TDMA Interface Technology), Limited Pocketnet Phone Selections
The Bottom Line: Capacity issues aside, AT&T knows how to take care of their customers, and offers a solid service.

Back in 1996, I started out using AT&T Wireless. This was before they introduced the Digital One Rate plans. Their service was unsurpassed.

Later, with the introduction of Digital One Rate, their system was taxed, leading to a virtual shutdown in the NYC area. If AT&T had used CDMA, instead of TDMA, this may have been avoided, because of CDMA's increased capacity capability. However, my experience in using both interface technologies has led me to believe that the clarity, or sound quality, of TDMA is as good as CDMA. (FYI: Cingular uses TDMA, Nextel uses iDEN, which is a variant of TDMA, and Voicestream uses GSM, which is yet another variant of TDMA. Sprint PCS and Verizon use CDMA interface technology.)

In the DC area, I've run into very few dropped calls. Even with dropped calls, AT&T offers: outstanding customer service; an excellent choice of rate plans; offer Pocketnet (unlimited internet access w/o using your voice minutes); and a decent selection of phones, except for Pocketnet service (see my review on the Ericsson R280LX/R289LX).

I can call from virtually anywhere in the U.S., and although AT&T's PCS features are limited to their digital coverage area (which is smaller in comparison to either Verizon's or Cingular's networks), it works well.

AT&T has made strides over the past few years to expand their coverage and capacity. I've noticed the difference in the DC area. I believe the sound quality of my calls w/AT&T is as good as Verizon's.

My ability to access my account online is useful, and the Pocketnet service is great. Other than AT&T, Nextel is the only other carrier that offers unlimited internet access, w/o eating up voice minutes. W/AT&T's Pocketnet, I can access my home and office email accounts, and set up alerts. The basic service is free, but it costs $7 more per month for the upgraded Pocketnet plan (Plus), which includes email access.

Overall, I commend AT&T on their improvements and solid network.

Recommended: Yes


Amount Paid (US$): 49.99/month

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