If it sounds to good to be true....
Written: May 03 '06
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I placed an order with Wirefly on Sunday evening 4/23/06 for a Nokia 6682 - 2YR contract with Cingular for $194 Rebates of $100 & I had on option of Free FedEx 2 Day shipping or $14.99 'Next Day' shipping. I'm impatient so I chose the latter. I wouldn't expect the order to arrive on Monday 4/24/06, so on Monday evening I checked the redirected website (whereismyorder.com) for info on the shipping. The site says the order has shipped & should arrive within 24HRS, & I'll be sent a tracking number by email. Tuesday 4/25/06 the same website says the same info "..will arrive in 24HRS..." & no tracking info has been sent. Wednesday 4/26/06 the same website says the same info "..will arrive in 24HRS..." & no tracking info has been sent. I rummage around the net and find all kinds of horror stories about this company, so now I'm growing concerned. Yes, I should have done this first. I send the following email:
Email to Wirefly on 4/26/06
***As per the arranged contract, order #blahblah was to be delivered 4/25/06. There has been no contact via phone or email regarding a tracking number within the designated 24 hours as stated on the Wirefly.com website, and since order #blahblah has not been delivered to a Mr. blah blah
residing at blah blah, please acknowledge immediately the current status of said order & refund the 'Next Day' shipping charge of $14.99 forthwith.***
Thursday 4/27/06 the same website says the same info "..will arrive in 24HRS..." & no tracking info has been sent. Next I decide to try & speak with someone:
Phone call placed to Wirefly Customer Service (18883788091) 4/27/06 spoke with 'Hetal':
***Was told the order has been shipped already & should arrive within 24HRS. (Probably info from the website) I told 'Hetal' the order was placed on 4/23/06 - giving them Sunday I would expect the order to ship on Monday 4/24 at the latest & should have arrived 4/25 via 'Next Day' shipping that I was charged for. I also asked if I would recieve a refund for the 'Next Day' shipping. I was denied the refund, and told she would forward the order to the "warehouse" where the order would be expedited & shipped 'Next Day'.***
Not wanting to argue with 'Hetal' who was obviously just trying to eek out a living & following her script, I said OK. I understand that data has to be confirmed & equipment configured, but if you're offering 'Next Day' then 'Next Day' it should be.
Called Customer Service again on 4/28/06 spoke with 'Maggie':
***Was told the shipment was at the 'warehouse' and would be shipped 'Next Day' again. I reminded her that I was told this the day before & would like a tracking number. I was asked to trust them, she was taking care of the issue personally & she told me that they didn't have a tracking number because they were waiting for the service provider to confirm the activation.***
Again I waited for the 'Next Day' shipment.
Called Customer Service again on 4/29/06 spoke with 'Nicole' because the package had not arrived.:
I was told they "might ship the package on Monday". I asked to cancel my order & refund my money. Throughout this conversation I was promised & asked to trust them this time, that the package was at the 'warehouse' & would be shipped 'Next Day'. I was offered free shipping, $25
Amex gift card, & a DVD player. I asked 'Nicole' how all these gifts were going to get my package to my house 'Next Day' as I had ordered. She apologized profusely but could not give me a tracking number for the package or a straight answer about any definitive information. I asked
her to cancel my order immediately while I waited on the phone, which she did, Thank You 'Nicole'. I checked the order status online as it changed. Then I went down to the Cingular store & payed out the nose for the phone I ordered, & the service I had ported my previous number to which I didn't want to lose. I love the phone. I despised the experience. Caveat Emptor.
Recommended:
No
What product did you purchase or try to purchase? Cell Phone
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Epinions.com ID:
wireflybad
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Reviews written: 1
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