Good sale prices don't make up for bad selection, service, and website
Written: May 10 '06 (Updated May 22 '06)
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Office Max has good sale prices, but lousy selection, a second-rate website, and inept service.
OfficeMax.com is a pain to navigate, especially when you don't know the exact model number of the item you want. I THOUGHT that I found what I wanted and ordered it. Their website doesn't give package tracking information, so I had to call customer service to get my UPS tracking number and find out when my order would arrive. When it arrived, I found out the website incorrectly described the item I ordered, so I had to return it. Their customer service told me I could return the item for a refund to a local store, but they said they could only give me a store credit. I wanted to order the item they described (Bush Pencil Drawer AC99850), but since they don't have it in their catalog, I can't order it from them.
Check out their prices, but buy from somewhere else with a price-matching policy and better service.
I also posted this review to Officemax.com's page as I made this order on that site.
http://www.epinions.com/content_230654971524
Recommended:
No
What product did you purchase or try to purchase? Bush Pencil Drawer (AC99850)
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Epinions.com ID:
davidyorke
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Member: David Yorke
Location: Denve, CO, USA
Reviews written: 2
Trusted by: 0 members
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