Horrific customer service DO NOT SHOP HERE
Written: May 19 '06
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I have never written a review on anything or any store before, but now I feel like having some form of outlet for my frustration. I have spent well over $10.000 at Music123 during the last year and a half, and I have never seen such poor customer service. I ordered a Gibson J-45 and a Les Paul Standard. The latter has neck-problems, and no luthier seems able to fix it. I suspect it was an “open-box guitar” since the package wasn’t sealed. Then I ordered a Martin D-28, and I stressed the fact I wanted one without a pickup. I received the one with a pickup. I spent two months (!) mailing them twice a week, asking about how to return it. When they answered, it was too late to return the guitar. I also ended up paying shipping on an order for $4500 when it should have been free. I have also paid more for products than what was agreed over the phone. Now I’m planning on buying a couple more guitars, but they don’t answer my mails. On serious questions about which guitar to chose, they give answers like “they’re both fine guitars. You’ll be happy with either one”. I’ve had it with these guys, and I’m trying to find a better shop.
Recommended:
No
What product did you purchase or try to purchase? guitar
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Epinions.com ID:
traholt
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Reviews written: 1
Trusted by: 0 members
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