Vonage: Shady Charges, Horrible Call Quality, Horrible online and phone Customer Service
Written: Jun 09 '06
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I canceled my Vonage account on 6-7-06. I have proof of this. On 6-8-06, Vonage called me to confirm cancellation. On 6-8-06, I tried to call the representative back when I got home in the evening, but the line was repeatedly busy. On 6-9-06, I called the representative, and she said charges were added to my account that day--6-9-06. She said they billed my card on 6-9-06 for one month in advance. She claimed she could not take those charges off. The problem is that I canceled it a couple days prior. The second problem is that she admitted it was a bill for one month in advance, so I never received that month they are billing me for.
They also put a "disconnection fee" on my account because I canceled it within 12 months. I told the representative that when I first called to connect the service, I was told there was no lenghty contract. The representative then said, "Well, there was no contract." So, they are charging me an early termination fee even though they told me there wouldn't be one.
Furthermore, I have having many issues with my Vonage account. If anything, they should be crediting me for the 6 months I had their service. The parties on the other end of the call were always complaining about bad quality. Plus, when I would call my voicemail, it would often take it 1-2 minutes before it would come on and ask for my password. Lastly, the bill went up a couple months ago without my approval. It's not worth the amount they were charging me, let alone having me pay even more.
Obviously this fraudulent company should be investigated. I refuse the pay these made-up charges they are trying to stick me with. They won't get a dime from me.
Recommended:
No
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About the Author
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