I ordered 6/30. Received order 07/10. Have been trying since then to get it right. One thing they shipped was the wrong item -- and was the reason I had ordered from them originally. Their picture and image and description on the website, and the invoice, was what I wanted. What they put in the box was NOT!. Another item was missing entirely. Packaging was bad.
Worse, the day I called to talk to them about fixing the order, I did get through to a "supervisor" at first. Since then he has either been "unavailable" or "in a meeting." His name is PAWAN and apparently, he is the ONLY person in the Americarx.com universe who can practice customer service...despite their claim when you're on hold that customer service is their priority.
UPDATE: To be fair, I need to add: They actually shipped correct item to replace the one that was incorrect and I received it quickly. Still can't get an answer about the missing item. Still wouldn't change any ratings.
What product did you purchase or try to purchase? Ayr Sinus RInse Kit Refill Packets