DVDs are slow to arrive and the web site is remarkably slow and clunky
Written: Aug 10 '06
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In case you don't believe the comments of others in this listing, below is an ACTUAL email thread following my request to refund my annual payment. Only my name and ticket number have been changed. (remember, start reading from the bottom)
Dear Harry,
Before canceling, I would like turnaround your experience and offer you a credit of 7 days After done this your next charge will be 2007-08-14 instead of 2007-08-07 and assign more titles to you to make you a satisfied customer. Please let us know in the next mail.
Thanking you
Hazel
-----Original Message-----
Your original Ticket was:
In response to Ticket # 123456
I am not happy with this offer - go ahead with the cancellation process.
Harry
-----Original Message-----
From: Intelliflix.com [mailto:support.reply@intelliflix.com]
Sent: August 09, 2006 5:34 AM
To: ”name removed”
Subject: RE: Ticket # 123456
Dear Harry,
Thanks for writing in to Intelliflix. Sorry for not meeting your expectations. To compensate the delay what I will do is for expectations not being met according to the contract. I will give 7 days service credited on the account. After done this your next charge will be 2007-08-07 instead of 2007-07-31 we are willing to do the above stated and far beyond to ensure good customer service. We will make sure that we do a good job in future. We are also investigating on why you have not received the titles, Please give us one more chance to do good job for you. If you are happy with this offer, add more titles into your queue. Otherwise we will go ahead and do the cancellation process.
Thank you,
Hazel
-----Original Message-----
Your original Ticket was:
In response to Ticket # 123456
I have asked nicely, twice to cancel my membership, and you have failed to act on my wishes. As a result I have initiated a dispute with MBNA MasterCard, requesting a reversal of the outstanding amount.
Please acknowledge receipt of this email.
Regards,
Harry
-----Original Message-----
From: Intelliflix.com [mailto:support.reply@intelliflix.com]
Sent: August 08, 2006 5:13 AM
To: ”name removed”
Subject: RE: Ticket # 123456
Dear Harry,
Thanks for writing into Intelliflix.
We still strive to give every customer the best service out there in the industry. We would like to turn around your experience with us, if you will give us another chance and we will monitor your account closely to make sure we do a good job for you. Thanking you, rose
-----Original Message-----
Your original Ticket was:
In response to Ticket # 123456
My original request stands - I would like to cancel my membership (and I don't want to ask again).
Regards,
Harry
-----Original Message-----
From: Intelliflix.com [mailto:support.reply@intelliflix.com]
Sent: August 07, 2006 4:57 AM
To: ”name removed”
Subject: RE: Ticket # 123456
Dear Harry,
Thanks for writing into Intelliflix.
We still strive to give every customer the best service out there in the industry. We would like to turn around your experience with us, if you will give us another chance and we will monitor your account closely to make sure we do a good job for you.
Thanking you, rose
-----Original Message-----
From Harry to Intelliflix
August 6, 2006
Dear Intelliflix
I purchased a Super Pass on July 31, 2006. Please cancel my membership and refund the difference to my credit Card. I understand that I will be charged the one month rate for "3 out at a time" rental plus a $10 cancellation fee.
Intelliflix does not provide the level of service that you indicated you would. DVDs are slow to arrive and the web site is remarkably slow and clunky. If you have 60,000 titles in inventory, I can't find them.
Please confirm receipt of this note and the refund amount.
Regards,
Harry
Recommended:
No
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Epinions.com ID:
tigerinsf
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Reviews written: 2
Trusted by: 0 members
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