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Bedroom Furniture Direct

Bedroom Furniture Direct
Overall service rating:  Store Rating: 4.0
Reviewed by 534 customers
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Review Summary About the Author

Terrible Service, Bad Order Tracking, Unrealistic Delivery Dates, Unreliable

Written: Aug 18 '06

Store Rating: 1.0

Ease of Ordering:  
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Full Review
I ordered the "Maple Sonoma Platform Captain's Bed" on 7/11. After two weeks one of two packages arrived. The other was lost somewhere in Canada. Telephone customer service is useless. BFD initially wanted me to wait two weeks to complete a UPS "trace". I emailed the CEO and said this unacceptable. BFD got back and agreed to ship a replacement "immediately". I was sent a UPS tracking number on 8/1. On 8/10 UPS said that the package was never presented for shipment. BFD offered to send *another* replacement. I declined and cancelled order. Now I have 100+ pounds of useless lumber sitting in my hall, six weeks after I originally placed my order.

Recommended:
No

What product did you purchase or try to purchase? Maple Sonoma Platform Captain''s Bed
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Epinions.com ID:
meehawl
Reviews written: 2
Trusted by: 0 members
About Me:
Irish Guy (Dubliner)

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