Atrocious experience - lost ticket
Written: Sep 02 '06 (Updated Sep 02 '06)
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The worst shopping experience of any on-line travel service. This was a nightmare that has lasted over a month now -- and I still don't have my tickets!
Customer service: annoyingly courteous.
They try so hard to be polite that it comes out sounding fake.
Supervisors: always unavailable.
They must be getting lots of complains or solving a lot of problem. At three different occasions I asked to speak with a supervisor, I was told the wait was over an hour.
Customer's opinions: Orbitz doesn't seem to care.
When I mentioned I had not received my tickets, they confirmed my address -- which I knew was correct. I had personally entered it. However, they kept insisting the tickets had been delivered there. I kept saying I live there and received no tickets.
Correcting the problem?
Now I was told I would have my tickets on Tuesday, after the holidays. It has been way over a month. Though I had previously given an alternate address for delivery (I didn't want UPS to lose my tickets again), I received a phone call today asking to confirm the alternate address. I had already given the same address 3 times before.
Recommended:
No
What product did you purchase or try to purchase? Roundtrip airfare
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Epinions.com ID:
egidiotexas
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Member: Egidio
Location: Austin, TX
Reviews written: 2
Trusted by: 0 members
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