COMPUSA: Service for a Price?Apr 14 '02 Write an essay on this topic.
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The Bottom Line Look elsewhere for intelligent help. CompUSA workers are apparently actively discouraged from GIVING information to customers that can be SOLD instead.
I recently acquired a network card. Looking to CompUSA for help and expecting to buy some essential components, I went to my local store and asked some simple questions about networking. The salesman at the service desk said that he couldn't help me, but that I was free to call their service line - at $30/hour! Now, let me get this straight: his time is worth $80 to $100/hour, he can't help me, so I should expect to pay $30/hour to talk to a far less qualified person. Great marketing plan, I think. I have had far better experiences at the computer shows that stores like this always talk down and claim are run by fly-by-night operators and vendors. Everything I have bought at shows (such as those run by tri-statefairs.com) has been satisfactory and on the rare occasions when there was a defect, the vendor GLADLY handled the problem to my satisfaction. In addition, while talking to a floor salesman (who went far out on a limb to give me the networking HINT that I needed), he confided that for giving advice to customers they risk being called into the office. CompUSA impresses me as a place where it is 1) not good to to work; 2) not good to get helpful information; and 3) not good to do business.  |
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