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CompUSA: No free warranty?Apr 14 '02 Write an essay on this topic.
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The Bottom Line The CompUSA warranty policy on small items is apparently "Buyer Beware." Unless you want to pay more...
I went to my local CompUSA to buy an additional computer keyboard. Several boxes boasted of the unit's quality (nine bizillion keystrokes...) but the CompUSA board (competitively priced at $10) said nothing at all about how long any part of it would work, if ever. At the cashier, I asked just what the warranty was (he had to find a manager for the answer) and learned that the unit could be returned for up to 14 days but after that, there was a $5 warranty charge for a one-year replacement policy! Not finding a shakedown tactic acceptable, I promptly left the store, walked down the mall, and bought the identical unit (different box, but who are we kidding) for the same price... with a one-year manufacturer's guarantee. Buyer, BEWARE!!!  |
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