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GMAC Mortgage

GMAC Mortgage
Overall Rating: Product Rating: 1.5

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Horrible!

Written: Oct 11 '06

Product Rating: Product Rating: 1.0
Customer Service:  
Pros: Can't think of a single thing.

Cons: Horrible customer service, long time to get money, nobody cares
nashgal's Full Review: GMAC Mortgage
I used GMAC for a construction loan, and that was a huge mistake. They lost paperwork, did now know what was needed, were often rude, and had no concept of customer service. Their method of doing construction loan takes more time than "real" banks, and as a result I had to take out two extensions, which were very costly. I tried telling them that I was not happy with their service, even emailed and called the person in charge, but got no results. The company is "restructuring" and they really don't seem to care about construction loans for individuals.

There are plenty of banks out there who have excellent customer service, who truly understand the value of their customers. GMAC hasn't learned that yet. RUN away from them!

Recommended:
No

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nashgal
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