Not Ready for Prime Time
Written: Oct 19 '06
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Pros: Cost.
Cons: Poor customer service, unreliable network, slow problem resolution.
The Bottom Line: Don't use Cricket, unless it is a teen line otherwise service and reliability are not good.
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| lotessa49's Full Review: General Reviews of Cricket Communications Wireless... |
Maybe a phone for a teen or someone who doesn't need the service or reliability of the name brands. Otherwise - go elsewhere.
Pulled the land line and have used Cricket in the Cincinnati, Ohio market for 3 months. About a month and a half in - lost voice mail service. 1-800 customer service failed to resolve/or impossible to get through to them. Went to a "company" store. They deleted this thing and that thing from the account - and eventually got the voice mail to work - but not 100%.
Even though bill was up to date, beginning of next billing period - I discovered no voice mail, no text messaging, no incoming calls - just outgoing. This happened "over night." Again - could not get through to 1-800 Customer service.
Called a dealer - who contacted Cricket via his dealer line. Took a couple of resets/reprogramming.
Dealer subsequently explained that "company store" deleted various services but did not restore them. I will credit the dealer for getting me a service credit for the lost services.
And, Cricket advertises *611 as a short cut to get customer service (rather than dialing 1-800 service number.) This feature doesn't work in Cincinnati. I confirmed that with the helpful dealer. I wrote Cricket and they gave the usual dribble about reprogramming phone by dialing *228. Of course, I wrote them back and said...check with your dealers - the problem has been reported multiple times.
Overall, I think they have expanded to rapidly in certain markets, and training, and consistency are lacking. Great competitive idea - but by the time they work out their training and network bugs - it might be the competitive kiss of death for them. Great idea - poor execution.
Recommended:
No
Amount Paid (US$): 56
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Epinions.com ID:
lotessa49
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Reviews written: 1
Trusted by: 0 members
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