Stay away - a good company is now a rip-off scam
Written: Nov 10 '06
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I've been a stamps.com user for more than 3 years. About a year ago, they changed my $4.99 account to a more expensive option at $15.99 - without telling me. When I noticed the change on my credit card bill, I contacted them and after an hour's worth of arguing about paying only for what I signed up for, the representative found a "special pricing option" for $7.99 a month.
Everything worked fine until their recent "software upgrade" which was the biggest joke I've ever seen from an internet company. The "upgrade" basically disabled their software and prevents me from logging into my account.
Customer service is RIDICULOUS. It's beyond bad. Hold times are unreasonable; I've spent more than 5 hours on hold and trashed two portable phone batteries doing it, and never got to a human being. My last effort resulted in someone named David answering the phone and very politely telling me he needed to get a technical engineer on the line. He put me on hold and I ended up hanging up after 39 minutes. There is no way David intended to get back on the line and help me.
Cancelling your account? Good luck. The website says to go into your account and gives directions on how to cancel. Nice, except that thanks to their "software upgrade," I can't even get into my account. I've been calling for the last 3 days trying to get someone on the line so I can cancel.
Unfortunately my only recourse now is to have my bank cancel the credit card I used for Stamps.com, which affects automatic billing for several other internet providers, including my ISP, three websites, my cell phone, etc etc etc. Not a good solution but I'm going to do it.
Stamps.com used to be a good company. I don't know why they've decided to become known as the rip-off company of the web, but unless you want to add some significant hassles to your life, don't go near these people.
Oh, and the "free trial" which they advertised everywhere really is not free, and the "free month" it mentioned is only 28 days. The free scale they send you is similar to one sold in office supply stores for $6 or $7 and it consistently overweighs packages. I had a letter consisting of 2 sheets of 20 lb paper and a normal business-size envelope, and the postage cost the scale came up with was $.62!! I did not print the postage since this didn't seem right logically, and the post office confirmed that 2 sheets of letter stock and an envelope are not nearly the maximum weight covered by a normal $.39 stamp. Sometimes free means useless. In this case, it applies.
You can print postage from the USPS at home, or use UPS for packages if you have an account (easy to set up). Don't bother with Stamps.com - you will almost certainly get ripped off!!
Recommended:
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About the Author
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