Great gear, great service, great prices
Written: Nov 10 '06
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I have been a Sierra Trading Post (STP) shopper for years and have successfully stuffed many birthday bags, Christmas stockings, and boxes from the great deals I’ve gotten there… and I’ve treated myself a great number of times as well. It is a wonderful source of high quality merchandise for people who care more about the quality of the item than the color or style of it. If you’re looking for a top-brand backpack with certain specifications but don’t require a certain color, STP is the place to go. You’re likely to find something perfectly suitable (or better) at half the retail price. They sell overstocks, closeouts, and seconds, and the listings online and in their catalogs are very clear about the quality. Be aware of what you’re ordering (seconds are what they are, and sometimes the flaws are noticeable), and you’re likely to be very happy with what you get.
When I first started shopping STP, they were almost exclusively an Outdoor apparel and equipment clearinghouse and operated through a rather primitive catalog and phone ordering system. In recent years they have branched out significantly to offer housewares, business and casual wear, and other less predictable odds and ends (like remote sensing weather stations, art work, games). And now, of course, they have a website to allow for easy online ordering. I’ve had good experiences ordering via phone or over the internet. It all works well.
Overall I’ve been very happy with the quality of the merchandise I’ve gotten from STP. The descriptions in the catalog cuts are accurate and often above-and-beyond helpful, with information like “runs small, order half size larger” for certain items. Their shipping prices are reasonable, and they offer various speeds of shipment. In years past, the shipping seemed very slow, but they have remedied that, and shipping is always very prompt. It is easy to track your packages online, too, so you know when it will be delivered. Their exchange policy is also very generous and customer-centered.
Which leads me to the customer service. I am always very impressed with STP's customer service, and I have tried all the interfaces: phone, live chat, email. The response has always been prompt, helpful, and friendly… and again, often above-and-beyond helpful. Operators are willing to check the product of interest to scrutinize it for seemingly trivial details of importance only to a particular buyer. They have been very helpful when I’ve needed to exchange something or return it. They have promptly provided a missing part if an item arrived incomplete or cheerfully refunded the purchase price and covered the return shipping if they made an error in a shipment. And most importantly to me, when I’ve called, I have reached a real person immediately, and that person has always been able to address my issue immediately.
STP is my number one online vendor. If I need anything, I check with them first. They don’t always have what I need, but I trust them and return to them again and again.
Recommended:
Yes
What product did you purchase or try to purchase? Clothing, outdoor equipment, housewares
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Epinions.com ID:
akpalau
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Reviews written: 14
Trusted by: 0 members
About Me:
Stay-at-home Mom and part-time Environmental Engineer
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