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GMAC Mortgage

GMAC Mortgage
Overall Rating: Product Rating: 1.5

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CD's like pulling teeth

Written: Nov 22 '06

Product Rating: Product Rating: 1.0
Customer Service:  
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Pros: The customer service people are friendly and speak English.

Cons: Questionable competence.
klpeterson's Full Review: GMAC Mortgage
My wife and I got a 6-month CD to save for a vacation. Opening the account was unduly difficult. It took them 2 months to debit our checking account of the funds (the first time I can recall a bank taking this long). The reason is that one of their people entered the wrong routing number. They claimed to have left voice mails regarding this problem. There were, in fact, garbled incomprehensible messages in our in box. The caller ID display simply read "Cellular Call". Nothing to indicate that it came from GMAC.
When the problem was finally corrected, the CD is to mature on the eve of our departure. The funds are to be direct deposited into our checking account. We'll see if that happens in a timely manner.

Recommended:
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klpeterson
Reviews written: 1
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