When will another company get a good "push to talk"
Written: Dec 02 '06
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Pros: Direct Connect
Cons: Service, phone choices, Service, hidden fees, Service, Wait times, Service
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| janccm's Full Review: General Reviews of Nextel Customer Service |
We have been Nextel customers for many years. If it were not for the "direct connect" feature, we would take our 4 family phones/plans elsewhere. The customer service is so horrible, and the methods used for selling new phones is unethical. I just purchased a new phone for my daughter, and almost changed my mind when told about the 22.00 "establishment fee" and the 15.00 shipping charge. I was conned into a deal by the rep telling me he would "throw in" a 29.99 "case". What we got was a holster worth less than 5.00 on ebay, and that already came in the phone's box!! To top it off, we were then charged 8.48 shipping for this item!!!!! I called, and after a very lengthy wait, they were so kind as to credit the shipping. Big Deal. When our contracts are up, we will be gone. The service gets worse and worse every year.
Recommended:
No
Amount Paid (US$): 25.00 + 2 yr
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Epinions.com ID:
janccm
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Reviews written: 8
Trusted by: 0 members
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