We didn't have a very good Honeymoon at the Grand Lido
Resort in Negril in June 2001.
We are not chronic complainers but the way we were treated warrants a thorough write up. We'd like to warn others who might be considering Grand Lido as a Honeymoon destination. The manager we ran into at the Grand Lido was insensitive and lacked customer service skills.
It was a fair vacation but a horrible Honeymoon. It's a long story and I hope you are prepared to read this.

Our Arrival:
Once thru customs at the Montego Bay Airport we were
immediately "greeted" by what we thought was a Grand
Lido Representative. He asked if we liked to have a
drink while waiting for the Grand Lido bus. We said
sure. This friendly gentleman guided us to a kiosk
outside the airport. After buying a $5 beer we
discovered that he wasn't a Grand Lido Representative
at all. He told us since he showed me the way to a
drink that I should pay him a few dollars for his
services. This guy was a native Jamaican looking to
grub a few dollars off of arriving tourists. For the
money we are paying for this luxurious resort (Grand
Lido), we should NOT be greeted by this kind of
extortion. There should be a Grand Lido Representative
present at the airport greeting arriving guests. When
this happened I didn't have a very good feeling about
the place we were going.

Our Accommodations:
Once we arrived at the Grand Lido Resort we discovered
that our requested room change from Oceanview Second
floor clothing beach to Oceanview 1st floor clothing
optional beach was not processed. We had to wait an
additional hour before a room was ready. Once in the
room the promised Fruit basket,champagne,and flowers
were not there. So much for the "special"
arrangements. The Champagne arrived about an hour
later. But the Fruit basket and flowers never came.
We also discovered our bed was not a King sized bed
but two twin beds put together. The slate floors in the rooms were dangerously slippery. The moist conditions made water accumulate on the slate floors. I almost slipped a few
times. They should have a non slip surface on the
floors to prevent law suits. (In the bath tub as
well).

Special Arrangements:
We had made "Special Arrangements" for my wife's birthday but they never materialized. We had arranged for a cake and
tropical flowers to be delivered to our room on 6/16.
This never happened.

The Food:
The food in the Grand Terrazza was fair to poor. Many
times I went in the buffet line I smelled the pungent
odor of insecticide. This was not a very calming
feeling about the cleanliness of the food. Flies were
always landing on the exposed food as well.
The food portions in the La Pasta and Cafe Lido
restaurants were very small (child's portions).
Only the Piacere Restaurant excelled in food and
service.

The Sprained Ankle:
On the third day of our stay (6/13) at Grand Lido my wife
and I decided to take a tennis lesson. We were
progressing well until the instructor hit a ball to my
left that I lunged for. I twisted my left ankle. It
was a very bad sprain. I was taken to the nurses
quarters. The nurse on duty was totally incompetent.
She didn't know how to treat a sprained ankle. She
didn't know what kind of supplies she had. My wife had
to assume the nursing duties by locating an ice bag
and elevated my foot. The nurse was of little help at
all. The nurse did call for a doctor
who arrived in a short time. The doctor advised us
that an Xray should be taken to insure nothing was
broken. The nurse told us that she would arrange for a
bus to take us to a nearby clinic. We were taken to
the clinic accompanied by the staff nurse. When we
returned to the Grand Lido Resort we were told by the
bus driver that we had to pay $100 US dollars for the
bus ride to the clinic. We were never told that this
bus ride would cost us more money. Nobody told us
anything so we thought this was a complimentary ride
paid for by the resort (especially considering the
circumstances). We asked to speak to the manager in
charge. He was not sympathetic to our plight. He behaved in an agitated manner (Probably because we kept the bus driver
waiting). We pointed out the mission statement of the
Superclubs resorts. He totally ignored our point.
He stated that it wasn't the resorts responsibility to
drive injured guests to any clinics.

We paid the $100 but we hope to get reimbursed.

Our Departure:
When we arrived 6/11 at the Grand Lido we stopped by
the Concierge desk to set up our return flight via Tim
Air. The Concierge stated that it was too early to
confirm yet and that she will call us with the
confirmation when it gets closer to our departure date
of 6/18. As time passed we met with our Apple Vacations Rep. We set up a few excursions with her and she
inquired if we needed a return flight to Montego Bay.
We said we had already spoken to the Concierge desk.
She said that she would speak to the Concierge and
cancel our flight with Tim Air. She would then book the return flight on Airlink Express.
The Concierge desk never called us to confirm our booking on Tim Air so we thought our Apple Rep had taken care of the arrangements.
We THOUGHT everything was fine until we arrived at the airport on 6/18. When we arrived at the Airlink Express building we were told they didn't have a reservation for us.
Apparently, the Apple rep and the Concierge never communicated. However there was a reservation for us on Tim
Air. This was typical of how things are run down
there. They say one thing but they don't follow thru.
Just like the flowers, the room, the birthday
arrangements on and on.

This resort lacks consistency in its customer service.
We ran into a few helpful people and many who were
apathetic to their jobs.



Recommended: No